Terms & Conditions

1. Detailed description of goods and/or services
Urban Scents is a business in the fragrances industry that sells perfumes and colognes to the South African market.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of courier guy.

3. Return and Refunds policy
The provision of goods and services by Urban Scents is subject to availability. In cases of unavailability, Urban Scents will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 40% administration fee. Please note refunds or returns will only be done on damaged/broken items or incorrect items packaged. There is a 5 day window in which you have to contact us about damaged/broken goods and goods packaged incorrectly.  

4. Customer Privacy policy
Urban Scents shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Urban Scents separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

9. Responsibility
Urban Scents takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Urban Scents chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Urban Scents may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Urban Scents close corporation based in South Africa trading as
Urban Scents and owners 

13. Urban Scents contact details
Company Physical Address:  

65 Collet Street Raceview 
Email: info@urbanscents.co.za

Telephone: 084 602 0732

These are AAA grade Parallel imported / Factory rejected Perfumes which are Boxed and sealed in their original Packaging. *PLEASE DO NOT COMPARE THESE PERFUMES TO THOSE YOU WOULD FIND IN YOUR LOCAL STORE.* Some Perfume may have older packaging than the newer available ones in retail stores, as designs are improved frequently. No claims are made on these products and no false promises. They are to be ordered and bought at one’s own discretion. They are ideal as gifts or presents and at prices like these, affordable for everyday use. In certain cases, small defects may be present (damage to boxes or loose/broken/dented caps or small scratches, colour variance), but in most cases they are 100 % perfect. We can also not do refunds on these small defects. They look and smell like the original Perfume that you know and love. At times the concentrate or smell may differ slightly due to different Manufacturing outlets If that is an issue, then please rather buy from your Retailer at the full retail price. These are ideal for everyday use, and much affordable. We have very happy customers, that purchase from us continuously.